UX/UI DESIGN

SOY, a Compensation filing app

A systematic strategy for a digital solution to address the issue that people confront when making compensation claims in the forest region.

Institute

Forest Dept.

ROLE

UX Designer

EXPERTISE

UX/UI Design

YEAR

2022

Weather app image
Weather app image
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Goal of the Project

Goal of the Project

Goal of the Project

Bridging the gaps that exist in the process as well as making the process fast and responsive. By Creating an online platform that brings all key stakeholders together on one platform in order to save time and resources.

Key challenges or constraint

Key challenges or constraint

Key challenges or constraint

The primary obstacle was time and location. Given this was my scholarly endeavor and I was the sole creator, I exerted maximum effort to deliver justice to this project, from my perspective. I am certainly contemplating a subsequent iteration of this endeavor down the line.

Tadoba-Andhari National Park (Maharashtra)

Area of study - Warora Range Forest Office Warora-Tembhurda area

Location

The reserve's location or profile makes it difficult to visit and research in and of itself. The woods are always full of surprises.

Resources

Because this is a self-funded academic project, leading the workshop and doing the study has been challenging in such remote areas.

Time

Because it was a semester project, you only have three to four months to complete everything.

Process

Process

Process

Empathise

Design starts with solid research. Contextual inquiries, interviews, and literature surveys reveal user needs and data-driven insights, ensuring practical, user-focused solutions.

Analysis

By using traps and opportunities mapping, we identify potential challenges and advantages in the user journey. We then translate goals into tasks, breaking down user objectives into actionable steps, and further translate tasks into functions, defining the features required to achieve those steps effectively.

Design

The process starts with a sitemap for structure, followed by wireframes for layout, visual design for aesthetics, and a prototype for testing.

User Testing

The design undergoes usability evaluation to identify areas for improvement, followed by usability testing to validate its effectiveness with real users.

Secondary Research

Why there is a need of intervention?

Why there is a need of intervention?

Why there is a need of intervention?

Research comes in several formats, such as published datasets, reports, and survey responses, and also sourced from websites, libraries, and museums

On paper

This data is collected from the Range Forest Office, Warora.

  • 3% of crop loss cases are considered fake.

  • 70% of animals are either badly injured or died.

  • 50% of cases out of the sanctioned cases are delayed due to the availability of funds.

On paper

This data is collected from the Range Forest Office, Warora.

  • Location and profile of the reserve, Tadoba-Andhari National Park (Maharashtra)

  • Nature and frequency of conflicts. More than 200 human death cases filed over in between 2017-2020.

  • Types of Compensation Provided: 1. Cattle Kill, 2. Human Death, 3. Crop Damage

What Data Says?

This data is collected from the Range Forest Office, Warora.

  • Crop loss : When we take into account the difficulty of filing a compensation claim, crop loss is extremely minimal.

  • Human loss/ Cattle kill : When there is a confrontation between a human and a wild animal or between a cattle and a wild animal, several departments arrive on the scene. It causes the procedure to move slowly.

  • Crop loss : When we take into account the difficulty of filing a compensation claim, crop loss is extremely minimal.

  • Human loss/ Cattle kill : When there is a confrontation between a human and a wild animal or between a cattle and a wild animal, several departments arrive on the scene. It causes the procedure to move slowly.

Stakeholder

The Users

Stakeholders from various departments are participating in the process, and each user is playing a vital role.

Farmer

Cattle man, Animal owner, farmer, villager, people living near forest

Learn more

Forest Department

Bit guard, Round officers, Range forest officer, Inward outward Clarks

Learn more

Agricultural servant

Village worker, village representative and Agriculture officer

Learn more

Village Accountant

Village worker, village representative and agriculture officer

Learn more

Doctor, Vet. Doctor

Doctor identified the age and type of animal

Learn more

NGO volunteer

Organisation like ECO-PRO helps people in the process

Learn more

Stakeholder

The Users

Stakeholders from various departments are participating in the process, and each user is playing a vital role.

Farmer

Cattle man, Animal owner, farmer, villager, people living near forest

Learn more

Forest Department

Bit guard, Round officers, Range forest officer, Inward outward Clarks

Learn more

Agricultural servant

Village worker, village representative and Agriculture officer

Learn more

Village Accountant

Village worker, village representative and agriculture officer

Learn more

Doctor, Vet. Doctor

Doctor identified the age and type of animal

Learn more

NGO volunteer

Organisation like ECO-PRO helps people in the process

Learn more

Stakeholder

What Forest Department say?

M P Rathod

M P Rathod

Range forest officer

Tracking Government official from different Departments

Some time we have to face local political pressure

There are various cases of Fake filing

Delay in Government grant

Tracking Government official from different Departments

Some time we have to face local political pressure

There are various cases of Fake filing

Delay in Government grant

Vinay Ramtek

Vinay Ramtek

Round officer

Availability of Doctors, Government officials

Delay in the process cause miscommunication/miss-understanding

Availability of Doctors, Government officials

Delay in the process cause miscommunication/miss-understanding

Vinayak Matte

Vinayak Matte

Inward Outward Clerk

Involvement of agents

There are various cases of Fake filing

Lots of documentation, include huge amount of paper work

The process is lengthy process

Case status and tracking is not possible

Document Loss.

Involvement of agents

There are various cases of Fake filing

Lots of documentation, include huge amount of paper work

The process is lengthy process

Case status and tracking is not possible

Document Loss.

What victims say?

Shankar Atram

Shankar Atram

Human Animal Conflict (Wild Pig Attack)

Doctor is not responsive

Need to visit forest office

Sanctioned amount is not as expected.

Money deposited after 4 month of long duration.

Doctor is not responsive

Need to visit forest office

Sanctioned amount is not as expected.

Money deposited after 4 month of long duration.

Nivrutti Ladhi

Nivrutti Ladhi

Crop Loss (Wild Pig)

Availability of Village Accountant and Government officials.

Loss of daily wages.

Process is not cost effective.

Availability of Village Accountant and Government officials.

Loss of daily wages.

Process is not cost effective.

Manish Bhagat

Manish Bhagat

Cattle loss (Tiger attack)

Valuation is too low as per Market rate

Investigation process is time consuming

Case status and tracking is not possible

Document Loss.

Valuation is too low as per Market rate

Investigation process is time consuming

Case status and tracking is not possible

Document Loss.

Persona

Ideal User

Here, the two personas stand in for the two distinct user groups. One is perfect for farmers or livestock owners, while the other is meant for Forest Service officials.

Shankar L

46 / Male

Shankar L is a 46-year-old farmer based in Chandrapur. Known for his polite and gentle nature, he approaches his work with a strong sense of dedication and hard work. Passionate about agriculture, Shankar plays an important role in his community, nurturing the land and contributing to local livelihoods.

Details

Age:

46 y.o.

Name:

Shankar L

Occupation:

Farmer

Location:

Chandrapur

Personality:

Polite, Hardworking, Gentle

Frustration

Every sector is moving toward the digitisation but this process is still done on paper

Time consuming process

Several visit to RFO not that much Efficient.

Goal

I want a Platform or service which file my complaint from anywhere. no need to visit any forest Department.

Vishal c

35 / Male

Vishal C is a 35-year-old Round Officer residing in Chandrapur. Known for his active lifestyle and punctuality, he approaches his duties with dedication and a gentle demeanor. Vishal's commitment to his role and his community reflects his strong work ethic and caring nature.

Details

Age:

35 y.o.

Name:

Vishal c

Occupation:

Round Officer

Location:

Chandrapur

Personality:

Active, Punctual, Gentle

Frustration

Process get delayed because of availability of officials.

waste of time because of fake cases.

belief of people on officer

Goal

There Should be online platform where all stakeholder can gather and do the process online.

Journey Map

Journey of an Application

Journey of an Application

The journey map displays the overall process as well as the various stakeholders that contribute in different manners. Numbering indicates the stages in the process.

The journey map displays the overall process as well as the various stakeholders that contribute in different manners. Numbering indicates the stages in the process.

Journey Map

Redefining Problem Statement

A systematic strategy for a digital solution (mobile app) to bridge the gap between the stakeholder in order to make the process fast and transperent and address the problem that people face when filing compensation claims for losses caused by wild animals in the forest.

Storyboarding

Framing a Scenario

Framing a Scenario

Scenario: The software lets users check the status of their applications and file complaints from anywhere. and also have provision to upload the document from mobile

Scenario: The software lets users check the status of their applications and file complaints from anywhere. and also have provision to upload the document from mobile

Prototype

Information Architecture

Information Architecture

Onboarding experience

Onboarding experience

Home

Home

Prototype

Wireframe

Wireframe

Prototype

Identity Design

Identity Design

Rich Green

Aqua Marine

White

#007219

#EBFFEE

#FFFFFF

Prototype

Visual Design

Visual Design

Onboarding experience and Complaint filing

Onboarding experience and Complaint filing

We can connect on

Case studies

Astitva - Awareness Campaign

Employee portal for Hero

We can connect on

Case studies

Astitva - Awareness Campaign

Employee portal for Hero

We can connect on

Case studies

Astitva - Awareness Campaign

Employee portal for Hero

M P Rathod

Range forest officer

Tracking Government official from different Departments

Some time we have to face local political pressure

There are various cases of Fake filing

Delay in Government grant

Vinay Ramtek

Round officer

Availability of Doctors, Government officials

Delay in the process cause miscommunication/miss-understanding

Vinayak Matte

Inward Outward Clerk

Involvement of agents

There are various cases of Fake filing

Lots of documentation, include huge amount of paper work

The process is lengthy process

Case status and tracking is not possible

Document Loss.

What victims say?

Shankar Atram

Human Animal Conflict (Wild Pig Attack)

Doctor is not responsive

Need to visit forest office

Sanctioned amount is not as expected.

Money deposited after 4 month of long duration.

Nivrutti Ladhi

Crop Loss (Wild Pig)

Availability of Village Accountant and Government officials.

Loss of daily wages.

Process is not cost effective.

Manish Bhagat

Cattle loss (Tiger attack)

Valuation is too low as per Market rate

Investigation process is time consuming

Case status and tracking is not possible

Document Loss.

What Forest Department say?

Shankar L

46 / Male

Shankar L is a 46-year-old farmer based in Chandrapur. Known for his polite and gentle nature, he approaches his work with a strong sense of dedication and hard work. Passionate about agriculture, Shankar plays an important role in his community, nurturing the land and contributing to local livelihoods.

Details

Age:

46 y.o.

Name:

Shankar L

Occupation:

Farmer

Location:

Chandrapur

Personality:

Polite, Hardworking, Gentle

Frustration

Every sector is moving toward the digitisation but this process is still done on paper

Time consuming process

Several visit to RFO not that much Efficient.

Goal

I want a Platform or service which file my complaint from anywhere. no need to visit any forest Department.

Vishal c

35 / Male

Vishal C is a 35-year-old Round Officer residing in Chandrapur. Known for his active lifestyle and punctuality, he approaches his duties with dedication and a gentle demeanor. Vishal's commitment to his role and his community reflects his strong work ethic and caring nature.

Details

Age:

35 y.o.

Name:

Vishal c

Occupation:

Round Officer

Location:

Chandrapur

Personality:

Active, Punctual, Gentle

Frustration

Process get delayed because of availability of officials.

waste of time because of fake cases.

belief of people on officer

Goal

There Should be online platform where all stakeholder can gather and do the process online.

Stakeholder

Ideal User

Here, the two personas stand in for the two distinct user groups. One is perfect for farmers or livestock owners, while the other is meant for Forest Service officials.

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